| Issue ID | 1282146 |
| Internal NHTSA # | 10864037 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 07/05/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Subject: kia sorento 2011 door latch problem comments: when my 2011 kia sorento driver's door latch could not be opened from the outside (but works using the inside latch), i at first thought it was an unusual problem, probably a broken plastic part or a bent rod, etc. But after researching this problem on the internet, i see there are hundreds of owners who have had the same problem, some one door at a time until all four doors break. Apparently, kia maintains this is not a safety problem, nor is there any extended warranty protection. This position is simply not true, as evidenced by comments from owners concerning exiting the vehicle under emergency conditions such as fire, accidents, immersion in water, etc. Some owners mentioned extra difficulty when transporting young children, etc. The only viable solution other than paying unreasonable charges to have the door lock assemblies repaired by kia, which appear to average $400-$500 per door is for a recall to be issued, requiring dealer repair at no customer expense. I understand some of the latest models have door lock mechanisms which have been re-engineered to eliminate this problem, which does nothing to help those owners who will be driving the earlier models far into the future. There certainly seems to be a great enough number of vehicles with this recurring problem to at least warrant a careful investigation by your agency, not concentrating on the frustration experienced by affected owners, but instead seriously considering all the possible safety concerns raised thus far. A death by fire or drowning caused by a seat belt problem is no more important than one caused by a defective door opening mechanism. |
| Vehicle Mileage at Failure | 65000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OOLTEWAH, TN |
| VIN pattern | 5XYKT4A16BGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |