| Issue ID | 1261964 |
| Internal NHTSA # | 10836400 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 31/01/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On 1-31-16 heard a pinging noise on the highway; then the car stalled at the exit light; started it again and loud bang blow a rod after getting back on the highway to drive it to a shop. Died on the side of the highway and had to have it towed to kia in auburn wa. Kia stated they will not fix under the warranty because the wrong oil filter was installed and i didn't provide proper maintenance; which i took it in each and every time for oil changes to my auto shop. Same oil filter has been put into my car since 2011. Went back to my auto shop informed them they started the process of sending the oil filter in to be checked for defects, also found on 3 different web sites the filter can be used for my make and model. Now kia want fix my car; it has been 3 weeks without a vehicle and no word from kia; not even from their headquarters. Kia will not provide the work order stating they are not allowed to give to third party. |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PACIFIC, WA |
| VIN pattern | 5XYKUDA22BGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |