| Issue ID | 1276276 |
| Internal NHTSA # | 10855563 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 01/04/16 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Two weeks ago, while my car was parked (stationary), i tried to open my rear driver side door and it would not open from the outside, today the same happened to my driver side. After googling the problem, i found a website with many other people with the same problem, with the same year, make and model. I also found over 500 complaints with the same problem on this page. I called the kia recall number and the rep. Told me that there is nothing they can do because this is not a safety issue, therefore it's not a recall issue!!! It is a safety issue because if there was an accident, they would not be able to get me and/or passengers without having to break in through a window or jaws of life. I was told to take the car into the dealership and have the problem diagnosed by them. This is not a problem, but i know (from all other complaints) that i will be told that it's not covered and i will be responsible for the repairs. I will also have to pay to have them diagnose the problem. The car is no longer under warranty. I don't understand why this is not being investigated with this many people having the exact same problem, it is a malfunction in the production of the car and kia should be responsible for fixing this problem. I am posting this as legal documentation to prove that i have made you aware of the problem in the event of an accident that could jeopardize my safety. |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HIRAM, GA |
| VIN pattern | 5XYKT4A12BGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |