| Issue ID | 1458563 |
| Internal NHTSA # | 11083467 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 19/03/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The past two weeks or so, the left side steering wheel controls have not been working properly. The volume up button is turning the volume down. I have researched and found out that many other people with all types of kia vehicles are having this problem. For most, it has turned out to be a defective or faulty clock-spring in the steering wheel. I contacted the dealership and they acted stunned. It can't be a secret because so many other complaints are out there online. It says i have zero active recalls at this moment, when i just received a recall in the mail this week for the door latches in my 2011 kia sorento. That makes me believe there is a communication problem somewhere. The last time i took it in for a recall, the center console panel didn't get put back together properly and it doesn't fit down over my cupholders properly. It left a gap under the radio panel because of it. I will bring this to the dealerships attention again when i take it in for my most recent recall letter. However, this steering control problem is happening far more than it should, so there should be a recall for the owners. If the clock-spring is defective and someone is in an accident while turning their steering wheel, then the air bag is not going to deploy, which could result in a loss of life. That is a safety concern, and it should be a top priority for kia motors to issue the recall!!! It happens to me when i am in motion and also while i am parked. |
| Vehicle Mileage at Failure | 102000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUEYTOWN, AL |
| VIN pattern | 5XYKT4A11BGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |