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2011 KIA SORENTO Power Train Problems, Complaints and Defects

Issue ID	1074383
Internal NHTSA #	10596981
Manufacurer	Kia Motors America
Brand	KIA
Model	SORENTO
Model Year	2011
File date	20/02/14
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	1) the vehicle has stalled out six (6) times during my ownership. This has occurred after stopping. I was able to restart the vehicle four of the six times by stopping, putting the vehicle in park, and pressing the "start" ignition button. Two of the six times the gear was locked into drive and neutral only. The vehicle would also not shut off. Both times 911 was called for california highway patrol assistance was contacted as i was stranded on the freeway. This occurred on 2/20/14 and 6/03/14. On 5/17/14 the vehicle was brought into the kia car pros carson facility for the 60,000 mile maintenance and passed with no issues. 2) the backup camera flutters intermittently (about 10-15 times a month) mostly in the morning on start up and sometimes at night. Kia of cerritos had replaced the navigation/radio module 3 times, but official records show it was replaced only twice. This has not rectified the issue as it still persists. 3) the radio inconsistently (about 2-5 times a month) does not start for about 20 seconds after starting the vehicle up. I am not confident that the issues are resolved and i fear for the safety of myself and all who ride in the vehicle. The kia car pros carson facility replaced the drive assist part and cleaned the electrical contacts for the first incident in feb 2014. I was told this would rectify the issue. On 6/03/14, i was told a software update to the ecu (electrical control unit) was performed, but they do not guarantee that the problem has been resolved. I want the facility to retain my vehicle and perform a full diagnostic on the vehicle until they can guarantee that it will not stall and lock up on me again. Corporate kia said the vehicle can be released and the facility will not investigate any further. I do not believe kia is taking this matter seriously.
Vehicle Mileage at Failure	56243
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	TORRANCE, CA
VIN pattern	5XYKW4A24BGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WAUZZZF40KA121889 JN1UC4E26Z0027935 3TYKE5JN5TT139483 WP0ZZZ97ZNL126531 9BFZB55U3K8727962 WBAJE7C5XJWC00000 ZD4XPB009TS000758 LZZ5BLNF8AB023532 JM1DE1KZ2E0174664 1J4FJ78S1PL563910 2C3CDXCT9DH744296 1D7HU18Z32J263343

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2011 KIA SORENTO Power Train Problems, Complaints and Defects, Recalls and Failures

2011 KIA SORENTO Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?