| Issue ID | 1661743 |
| Internal NHTSA # | 11325047 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 21/11/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On the interstate the car missed & died. Tried to start and it made a rattling sound. A tn trooper sd it sounds like timing chain and we had to tow it home 75 miles $500. A ford master mech sd in 20 yrs he never saw this b4. Oil level was full but the oil wasn't getting to the engine and the crank cracked in 3 spots. Called local kia maryville tn & she sd it was over the 100,000 mile warranty and i bought it used.. No telling what the other dealer did to it. Still i do to tow it to kia parkside knoxville tn and pd them almost $200 to tell me the exact same thing; he'd been a mech for 20+ yrs and had no idea how that could even happen. They won't fix it though the recall is for the 2. 0 liter engine, mine is a 2. 4 2011. (my car is the 2012 body style made in 2011) they will sell me another engine. We brought the car home and i tweeted about it. Kiamotors_america dm'd me offering help. They denied my claim entirely because my engine isn't part of the recall, even though my issue is the same. I found thousands of ppl just like me being told the same thing. I'm on ss disability paying $267/mo + full cov ins since nov. I have 2 specialists 100 miles in opp directions that i have no car to go to. I watch my 3yr old grandson and was going to the store for my mom who has stage 4 lung cancer. I would tweet news articles warning ppl and kiaamerica blocked me. I couldn't talk to them if i tried. I thought i filed a complaint here once b4, i don't see it though. I was thinking of trying my senator. Kia is reckless, unprofessional and has no concern whatsoever about human lives. I wish i knew a good lawyer, this has almost destroyed me. |
| Vehicle Mileage at Failure | 130000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LENOIR CITY, TN |
| VIN pattern | 5XYKT3A11BGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |