| Issue ID | 1069475 |
| Internal NHTSA # | 10593682 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2011 |
| File date | 22/05/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I have been experiencing multiple issues with my 2011 sorento not starting at all or only starting with the fob in the charger since december 2013. More recently i have had issues where the vehicle won't lock or it locks and then won't unlock until i am able to open the rear hatch manually and then the fob will unlock the other doors. Yesterday i was at a gas station and my fuel door wouldn't open (no clicking sound or anything) until i started the car with the key fob in the charger and then i was able to open the fuel door while it was running. When the vehicle won't start with the fob in the charger, i have either had to use the "unofficial" start method with my foot off the brake and holding in the start button for 15 seconds or if that doesn't work i have had to jump start the battery. My local kia dealership told me that i needed to replace the car battery but i really don't feel that is the issue because there are some days that this doesn't happen at all. I am scared that at some point i will be locked out of the vehicle with my children inside or that i will be stranded somewhere because of this issue. At this point i have only one working fob - i took my car in to the dealer and explained that one of the fobs wasn't working but they told me (after working on all of the recalls for 7+ hours) that the fob was fine. So, i don't even have a backup key. |
| Vehicle Mileage at Failure | 69000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STEWARTVILLE, MN |
| VIN pattern | 5XYKUDA2XBGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |