| Issue ID | 928688 |
| Internal NHTSA # | 10464795 |
| Manufacurer | KIA MOTORS CORPORATION |
| Brand | KIA |
| Model | SORENTO |
| Model Year | 2004 |
| File date | 02/07/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Corrosion of rear differential, both left and right arm completely broke off axle assy, unsafe to drive. Repair shop i've used for the last 4 years gave estimate of $1,300. 00 with possible additional cost of up to $500. 00. They suggested i call kia regarding my 10 yr. 100,000 mile warranty. Called kia corporate headquarters for 10 yr. 100,000 mile warranty. Was told i needed to tow it from my repair shop to the nearest kia dealer which was 48 miles away. Service manager after looking at defect told me warranty denied would cost $2,700. 00 (approximate) and could count on an additional $500. 00 to $1,000. 00 when taken apart. Placed another call to kia corp. Headquarters for warranty and was told there is no defect. Damage as a result of salt out of their control, and the service manager had the final say. |
| Vehicle Mileage at Failure | 84566 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GLEN SPEY, NY |
| VIN pattern | KNDJC733145XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |