| Issue ID | 1293070 |
| Internal NHTSA # | 10876358 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | SEDONA |
| Model Year | 2014 |
| File date | 01/06/16 |
| Component | EQUIPMENT:ELECTRICAL |
| Product type code | VEHICLE |
| Description of the problem | Cyber safety alert - bad software unlocks all doors 100x /day countermanding driver input: please make this a recall to force them to fix this very dangerous occupant safety problem. Car has been to 2 dealers 4 x total, they keep saying its unfixable. Kia cust service refuse to do anything.(kia case #[xxx], ) daytona beach dealer refuses refund or replacement car. Is there any way for someone from nhtsa to contact kia in korea and get some action on fixing the software door unlock 100x / day problem ? There are 4 diff situations in which the doors unlock creating a very unsafe situation for crime/carjacking/ and worse. 2014 kia sedona ex vin # [xxx] its should be a simple software update fix to alleviate the problem : unlocks without driver permission when: 1. Put in park 2. Key out 3. Key in 4. If you want to warm up car while loading cargo/people it constantly countermands the driver instruction to lock doors, this goes like this: driver pushed lock button , it unlocks all doors w/o permission, drive again pushes lock, it immediately unlocks all doors again, repeats over and over and over infinitely ... In this day /age of terrorism, crime, kidnapping, etc... Its imperative that nhtsa and citizens get these situations solved so that at least the driver can know the doors stay locked when the lock button is pushed and that the computer won't constantly veto driver efforts for security. Thanks>.. Please so something < anything!>.. Kia cust service refuses to do anything except read from a script. Kia headquarters in korea seem not to have contact # information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 7500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAKE HELEN, FL |
| VIN pattern | KNDMH4C77E6XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |