| Issue ID | 1505314 |
| Internal NHTSA # | 11140608 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | OPTIMA |
| Model Year | 2016 |
| File date | 20/08/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | In august 2018 i noticed that the camera on the front grille of my 2016 kia optima was producing a blurry image. It did not do this the night prior when i used the camera to park in my garage (where i did not hit or bump anything, i was not even near the wall at the front of the garage). The lens had a crack. Some context: this happened before in 2017 and the kia dealership in mcdonough, ga repaired it as a warrant item. I took the car to the dealership, where the service representative named jose camacho said they they would cover it as a warrant time and that i would not have to pay for it. They just needed to order the part and would call me when it arrived. I never received a call, so when i called the dealership in september 2018 i was told that the claim was denied as a normal wear and tear problem and that they should never have replaced it the first time. I was told that if i wanted to disputed it, i would need to call kia consumer affairs. Kia consumer affairs told me that they would check with the dealership and after a few weeks, i called them back and they said the dealership wanted my to come back. I called the dealership and they asked for me to bring the car in so they could take pictures. While i was there i ask what the odds where that the camera lens would crack twice with no visible damage to the camera unit, the grille or the bumper, the service manager justin, told me it wasn |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MCDONOUGH, GA |
| VIN pattern | 5XXGV4L27GGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |