| Issue ID | 1685271 |
| Internal NHTSA # | 11351411 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | OPTIMA |
| Model Year | 2015 |
| File date | 09/06/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I am sending this complaint in regards to complaint #11317148. On march 09, 2020 i filed a complaint about a possible recall issue to my 2015 kia optima. I contacted kia motors @800-333-4542 case #[xxx] spoke with [xxx] about the issue on march 16, 2020 and [xxx] on march 17, 2020 and the response was that premier kia lufkin texas said i decline to have the power steering fluid changed which was they decline to replace the steering column under any warranty, so i decided to pay the $1298. 00 on june 09, 2020 to have premier kia lufkin texas to replace the steering column for my safety and my family. I also contacted kiaparts. Com about where to locate the power steering reservoir and received a email on may 27, 2020 from [xxx]at hansomotors parts department informing me that my 2015 kia optima have an electronic power steering. There is no pump or reservoir. But like i say for safety issues i paid the $1298. 00 to replace the steering column. My question now is have there been any recalls for this issue that would warrant me a refund of $1298. 00 the amount i paid premier kia on june 09, 2020? I would also like to receive updates on any and all recalls concerning my 2015 kia optima. Thanks. Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 81868 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LUFKIN, TX |
| VIN pattern | 5XXGN4A7XFGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |