| Issue ID | 1274803 |
| Internal NHTSA # | 10854424 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | OPTIMA |
| Model Year | 2012 |
| File date | 03/04/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | As reported in many previous complaints, when i drive at highway speeds, the steering wheel gets "stuck" and stiffens and jerks, requiring me to turn the steering wheel back to center so that i can drive straight ahead. It's very dangerous and very tiring. The kia service manager said this is the way the electronic power steering is supposed to work and i have to "live with it". I have had this car for 4 years, have 33,000 miles, and this problem only just started. The kia usa consumer assistance agent said there's nothing kia can do, it operates as designed. He said many of their customers love the way the electronic steering handles. Really? What's to love about not being able to control the steering of your car on the highway at 65-75 mph??? This is a travesty on kia's part. I notice that there are many complaints on this web site about this problem, and zero investigations. How many complaints does it take to initiate an investigation? Does there have to be a major auto accident to get anyone to acknowledge that there's a design problem? |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WARETOWN, NJ |
| VIN pattern | 5XXGN4A72CGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |