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2011 KIA OPTIMA Steering Problems, Complaints and Defects

Issue ID	846726
Internal NHTSA #	10384874
Manufacurer	KIA MOTORS CORPORATION
Brand	KIA
Model	OPTIMA
Model Year	2011
File date	27/01/11
Component	STEERING
Product type code	VEHICLE
Description of the problem	Since the day the car was driven off the lot, on the expressway, it pulled to the left. Brought it to the dealer, and an alignment was performed. Dealer declared that it was fixed. On the drive home, the pull to the left persisted as it had done previously. Returned the car to the same service dealer. Another alignment was performed. I specifically requested that the dealer perform a thorough test drive to ensure that the issue was repaired. The general manager promised this would happen, and also promised that the service manager would ride along with me upon picking up the car to ensure that the problem was fixed. When i went to pick up the car, the service manager had left for the day, and when i drove home, it was still pulling left. Returned the car to service. Upon calling the service dept. To see if they had found a problem, the service manager declared that they had found a bad tire, and had swapped it to the back of the car. I had to argue with the manager that i did not want a bad tire left on my car. He finally conceded, and said he would take a new wheel and tire of a new car and swap it with the bad one. Drove the car home. Seemed a little better, but still was pulling left, and just felt unsettled, with very poor on center feel. Contacted kia consumer relations. They sent out 2 engineers who validated the handling problems. Replaced left strut, tightened rear suspension, talked about software upgrades to the electronic assist power steering, but not sure exactly what they did to it. Drove the car home. Car performed better than it ever had, but now the steering wheel is cocked left, and the more i drive it, the more it pulls left again, and is reverting to the very poor on center feel. Consumer relations is starting to get irritated with my continuing phone calls. The car has been in to the shop 4 times for the same problem and it is still not fixed. I feel i deserve compensation under the lemon law.
Vehicle Mileage at Failure	74
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	GRAND BLANC, MI
VIN pattern	KNAGN4A78B5XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type	FWD
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JF1VA1F68K8828456 L08YGJGBXC1000348 JT121JK1800007212 5J6RM4H93GL071833 JTEDP21A740014687 WVGZZZ5NZCW066404 WBA1A12050J211092 WDDBF5CB2FJ291935 MA1VE2RBCM6086426 4S3BWAF69R3004181 4JGED7FB8KA131553 1VWAS7A34FC083920

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2011 KIA OPTIMA Steering Problems, Complaints and Defects, Recalls and Failures

2011 KIA OPTIMA Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?