| Issue ID | 1612361 |
| Internal NHTSA # | 11270308 |
| Manufacurer | Kia Motors America |
| Brand | KIA |
| Model | NIRO |
| Model Year | 2018 |
| File date | 22/10/19 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | A few month ago, the front passenger door handle fell off when trying to open the door when the car was parked/stationary. The vehicle was taken to the dealership, and the handle and cover were replaced. Today, 10/22/2018, the right rear passenger door handle popped off when trying to open the door when the car was parked in the driveway. Both times the doors were unlocked, and the pressure applied to door handle was minimal (normal). The handle broke in the same place as the first. When contacting the dealership, we asked if the other handle (right rear passenger) could also be replaced, as this seems to be a defect. The service department said that they could inspect it when replacing the other handle, but could not order parts until it is determined that it is broken. Upon researching the problem on the internet, we found that kia had issued tsb #tsbbod180_r1 nhtsa id #10151899, and tsb #tsbbod186 nhtsa id #10151901 in regards to the door handles on 2017/18 niros, and said that all three passenger handles were to be replaced (not the driver). We then called back the service dept and inquired about the tbs, and were told that it wasn't for our vehicle. 2 handles in a couple of months would warrant the replacement of all handles. We don't understand why a recall hasn't been done, if this is an known issue, or why our vehicle is supposedly not included in the tsb. It is a safety issue, as access cannot be obtain from the outside of the vehicle. |
| Vehicle Mileage at Failure | 14286 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SALEM, OR |
| VIN pattern | KNDCC3LC8J5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |