| Issue ID | 1588166 |
| Internal NHTSA # | 11241023 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2019 |
| File date | 27/07/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2019 jeep wrangler. While driving, the contact heard a loud popping noise and the entire console screen failed. The contact stopped and restarted the vehicle, but the entire console screen still failed to function. The contact was still able to drive the vehicle. The contact called cherry hill dodge chrysler jeep ram (1708 w, nj-70, cherry hill, nj 08002, (856) 471-1058) and they asked when she could bring in the vehicle. In addition, the contact stated that after the vehicle being parked for two days at an airport lot, the vehicle was later started and the entire console screen failed and the power steering seized. As a result, the vehicle veered off the road and crashed into a telephone pole. The contact's son was medically checked out with an ice pack to the face but no ambulance services were needed. A police report was filed. The front of the vehicle was damaged and it was towed with the rear wheels being locked making it difficult to tow to a tow yard. The manufacturer filed a case and would have an investigator inspect the vehicle. The manufacturer stated it would take two to four weeks until they have some findings on the issue and had not offered a loaner vehicle. The failure mileage was 848. |
| Vehicle Mileage at Failure | 848 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | WILLIAMSTOWN, NJ |
| VIN pattern | 1C4HJXDG5KWXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |