| Issue ID | 1562744 |
| Internal NHTSA # | 11206394 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2018 |
| File date | 09/05/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Issue with the uconnect operating system. System continually freezes and fails to respond while driving. Backup camera freezes and at times does not turn on when backing. Apple car play and android auto malfunctions. The calls stay connected but drop from the in-car audio back to the phone forcing you to unplug and then plug back in the phone while driving. System operates most of the cars electrical functions. Been in for service 3 times and have shown proof of malfunction and chrysler and dealer refuse to replace unit. Chrysler says the phones and carriers are the issue. System fails with both iphone 7 on verizon and samsung note 8 on t-mobile. It is illegal to operate a motor vehicle in georgia and use your cell phone at the same time and the system failure puts you at risk when you are required to unconnect and reconnect phone while driving. |
| Vehicle Mileage at Failure | 9000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, GA |
| VIN pattern | 1C4HJXFG3JWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |