| Issue ID | 1454732 |
| Internal NHTSA # | 11080200 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2018 |
| File date | 09/02/18 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | On 2/9/18, flew from boston to pick up purchase of new 2018 all-purple, 2-door 40k jeep at canandaigua ny jeep dealership. (none available in mass.) upon delivery on lot, driver door would not close completely. Salesman roberts stated to us that all jeeps are quirky; doors must be slammed to close. During 400-mile highway drive home, door ajar light came on and had to re-close door repeatedly during drive. Reported problem to (absentee) owners harry/scott kesel, chrysler corporate steve stander, and 1-800-jeep rep d. Pittman; also brought car to kelly jeep service (lynnfield, ma). All jeep reps told me that jeep cabins are airtight when closed, causing door problem. This doesn't happen if you skip the driver side and enter on the passenger side. Jeep reps told me to live with problem - no repair necessary, and instructed me to: enter car driver's side, turn on ignition; power down window; re-open door; slam again. Due to impending danger, this car hasn't been driven since purchase and is at service dept. For 35 days, mileage: 400. I do not want my daughters driving this jeep for obvious safety reasons and to prevent them from being targeted in a dark parking lot because of this noticeable diversion to attempt to close the door. No factory or zone area manager has inspected, nor has canandaigua dealer owner, who practiced other false and deceptive sales tactics on me. Dealership owner scott kesel will not take back the car or compensate loss of $6,000 for a trade-in. He blames jeep factory; jeep blames dealership. Both claim that the other party is responsible. Chrysler corporate rep said corporate doesn't speak to or influence dealer owner's response to customers -- hands off. Dealer said he'll do what ever chrysler directs him to do. I am paying for a car that i don't have and can't use. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MELROSE, MA |
| VIN pattern | 1C4AJWBG8JLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |