| Issue ID | 1689442 |
| Internal NHTSA # | 11354467 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2018 |
| File date | 19/08/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The current wranglers have a significant problem with steering. Because jeep used aluminum steering box and gears, as opposed to steel, there is an unacceptable amount of "play" in the steering, specifically on center. While driving at 45mph or above, i can turn the wheel almost a full inch in either direction and the car does not respond at all. There other day i was on a highway with uneven pavement and had to slow down significantly because i could not control the car. Jeep has now issued a tsb replacing the aluminum box with a steel box. The vast majority of people having this tsb performed state it fixes the steering. I took my jeep into my dealership 3 weeks ago, while having jeepcares, the national customer service for fca, involved from the start. First the dealership told me they couldn't do anything because i had an "aftermarket" lift. When i told then the lift was not aftermarket and is mopar, they demanded a receipt to prove it. I bought the lift over 1. 5 years ago so no longer had a receipt. The issue was escalated up the corporate ladder multiple times until they finally agreed to replace the steering box under warranty. There had been instances of jeep owners coming in for this tsb but dealerships were not replacing the steering box with the steel version per the tsb, just putting in another aluminum box. That's exactly what happened to me. The main point of this is this steering absolutely needs to be a recall. The dealerships are putting forth every effort not to do the work. And the problem is so bad that fca is only letting dealerships order 1 steering box per week, due to the overwhelming number of jeeps with dangerous steering and demand for the part. There is much more information and i can upload document in my possession. Any questions, feel free to call, [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 13000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | VILLA RICA, GA |
| VIN pattern | 1C4HJXFN1JWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |