| Issue ID | 1620813 |
| Internal NHTSA # | 11281645 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2018 |
| File date | 24/08/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Purchased the vehicle about 3 months ago . Has been in and out of dealership because the steering is off. It has alot of play and has a dead spot in the middle which has made it very unsafe to drive. 2 dealership have tried fixing the issue, have thrown parts at it but have stated that the issue is a "characteristic of the vehicle" and so they have washed their hands by saying this. Purchasing dealership has always been unwilling to work with us but have lied to us on multiple occasions. Reached out to jeep care and had case escalated to a level 2 contact but they have not been of much assistance either as they have just gone with what the dealerships state. We were never offered to have jeep engineers come out and check the vehicle. We were taken on a test drive with other 2018 models and they drive exactly the same but the second that you ask the dealerships to allow you to drive a 2019 they become extremely hesistant and say that it's a different year so it does not apply. One dealership allowed us to drive a 2019 model of our vehicle and there is not steering issue of any type which only leads us to believe that jeep rectified the issue with the newer models and are refusing to speak up about the 2018 model, ours. |
| Vehicle Mileage at Failure | 161 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SHERMAN OAKS, CA |
| VIN pattern | 1C4HJXEG5JWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |