| Issue ID | 1615849 |
| Internal NHTSA # | 11277846 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2018 |
| File date | 05/10/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | We drove our 2018 jeep wrangler about 15 mph down a residential street, slowed down, turned right, and the steering wheel locked up! It would not move at all and the car was still running. We had purchased the car on oct. 1, 2019, from a local car dealership. The dealership had been using this car as a loaner vehicle for four months. The next weekend we traveled to sugar grove, il, to visit relatives. On saturday afternoon, one owner entered the passenger side of the car to program an address in the navigation app. He used the acc function without fully turning on the car. After 15-20 minutes, the co-owner entered the driver's side of the car and did not turn the acc off before pushing the brake pedal and starting the car. That is when, after a slow right turn, the steering wheel locked up and would not budge. The driver turned the car off and then on several times and then tried putting the car in reverse. Finally the steering wheel moved. We were several hundred miles from home in a car that did not feel safe. We called the nearest jeep dealer, which was in north aurora, il. It was late afternoon and almost closing time, but they told us to bring it over and they would see what they could do. They entered the car's vin in the computer and found that a recall for a steering damper (v41) had not been done. They did not have the part in stock, but were sure that this would not have caused the steering wheel to lock up. Next, they did some tests on the vehicle but did not find anything. We felt extremely nervous, but drove it home and took it to the seller's dealership. They replaced the recalled steering damper and did a tsb 08-092-18 to address a steering issue. Then they told us that there were no guarantees that it wouldn't happen again because they did not know what caused the steering wheel to lock up. This extremely dangerous safety issue needs to be addressed! |
| Vehicle Mileage at Failure | 3000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DONNELLSON, IA |
| VIN pattern | 1C4HJXEG5JWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |