| Issue ID | 1719230 |
| Internal NHTSA # | 11389286 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2016 |
| File date | 14/01/21 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Spoke with brittany about the issue with the navigation system (error messages). Told her that the dealership said the entire radio must be replaced and will be roughly $600. Brittany told me that uconnect and garmin make the products in the jeep pertaining to those issues. I told brittany that i had spoken to multiple people at both of those companies and they all said that the issues i am having are all a jeep problem. I told brittany that the research i have done has indicated that this issue is a known jeep problem. Brittany told me that they have received many calls and have had many claims regarding this issue with jeeps as new as 2018, 2019, and 2020 models. They also have many calls and claims regarding this issue in older model vehicles as well. She stated that there have been attempts by customers to get the cost of these issues covered, and they have been denied each time. Brittany added my name/vehicle/issue to the claims regarding this issue. She said that if there was a recall or extended warranty regarding this then i would receive information in the mail. I told her i was going to get the issue fixed through the dealership and asked about reimbursement if this recall or extended warranty were to come out. She told me that if either the recall or warranty do come out, i should keep my receipt from the repair and i can get refunded for the full cost of the parts/labor/taxes/etc. I also asked about if this refund would apply if the extended warranty were granted since the vehicle was made in canada, and she told me i would still get the refunded amount. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CENTENNIAL, CO |
| VIN pattern | 1C4BJWEG6GLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |