| Issue ID | 1340926 |
| Internal NHTSA # | 10934914 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2016 |
| File date | 09/12/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Our jeep has a recall for a sensor wire in the front area of the vehicle. I dropped the jeep at the dealership (mall of georgia chrysler jeep in buford ga) and received a shuttle ride home. I was called a few hours later by my advisor [xxx] and told that i needed to remove the winch, winch plate, light bar, and lights on the front bumper. The tech needs to remove grill and cannot with this equipment in the way. They offered to remove all the equipment for me for $250. I told the advisor ([xxx]) that the letter received in the mail is adamant that this is to be done at no cost to the owner. He told me that it did not include custom equipment. I called fca, as my letter explained i should do if the dealer was not resolving my issue. I explained the situation as i have above. The fca agent (i do not have her name, but gave them my info) first indicated to me that there should not be any charges for recall repairs, so she called the dealer, talked to [xxx], and came back to my line telling me exactly what [xxx] had told me that a charge would be expected to remove the custom equipment so they can repair this vehicle. Should there ever be a reason for charging a customer for a recall repair, in a safety recall situation such as this? |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRASELTON, GA |
| VIN pattern | 1C4BJWFG1GLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |