| Issue ID | 1448997 |
| Internal NHTSA # | 11074350 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2015 |
| File date | 05/01/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The navigation system that is part of the 430n radio has crashed. This started over a 3 month period where the screen would blank when you tried the navigation display. It has now crashed and only displays "cannot unlock maps". The dealership says that the head unit has crashed and needs to be replaced. Because i have over 43,000 miles on the jeep they say it will be at my expense. This is a known issue through jeep customer care. It has been discussed on jeep owner forums for the past two years. I purchased the jeep with the navigation system so that my wife could find her way when she traveled. The jeep is on 27 months old and this is not a "moving" part that develops wear from use. Again jeep is well aware of this issue and has not taken any steps to correct the problem. The other features all still work, radio, bluetooth. I have contacted jeep customer care and was assigned a customer care number. Since then i have called back for the last four days and my assigned representative has not been available. This is ridiculous that the jeep/ chrysler corporation does not stand behind a product that is less than 3 years old. |
| Vehicle Mileage at Failure | 39000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUBURN, AL |
| VIN pattern | 1C4BJWFG5FLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |