| Issue ID | 1062249 |
| Internal NHTSA # | 10585812 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2013 |
| File date | 05/02/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | This is complaint related to safety recall notice n28/nhtsa 13v-234 (transmission oil cooler tube). Last year i had received a safety recall notice n28/nhtsa 13v-234 from chrysler. As instructed in recall notice i scheduled an appointment with dealer- magnussens dodge chrysler jeep, located at 1901 grass valley hwy, auburn, ca 95603, ph (530)885-2900. On 02/05/2014, i brought my vehicle in to get safety recall repairs done. Mr. Brian evans #1028, who is a service advisor with magnussen, stated they did not have a required part. I found this situation rather strange. Two weeks before my appointment i was reassured that part would be there. Since i was already there with my vehicle i brought to his attention unrelated to safety recall notice mechanical issue (possible squeaking belt noise). After inspection of my 2013 jeep with 10k on odometer, they told me that it needs a new water pump? They replaced, free of charge, a water pump (invoice 189828). They hold my jeep in their shop for two days. Communications with service advisor/department were horrible. I have to spend significant amount of time just to locate and contact their service manager in order to know when my vehicle will be ready for pick up. When i finally picked my jeep up on 02/07/2014 [xxx]. Told me again that required transmission oil cooler tube would be there soon. He promised this replacement part ?? Will be reserved for my vehicle?? And he will contact me as soon as he gets it??. Here we are in the beginning of month may?. I am still waiting to hear from magnussens dodge chrysler jeep. All my attempts to contact said service advisor went nowhere. Moreover, thanks to magnussens i am driving this unsafe jeep every day. As of today no part replacement mandated by chrysler recall was done. Now what? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROSEVILLE, CA |
| VIN pattern | 1C4HJWCG5DLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |