| Issue ID | 1044889 |
| Internal NHTSA # | 10567786 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2013 |
| File date | 02/09/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | This website system does not seem particularly well-suited for this feedback. I have received repeated recall notices from chrysler regarding the transmission cooler tube. Nhtsa 13v-234. On those forms, it requests that we log onto safercar. Gov if the dealer fails to repair the defect within a reasonable time. I cannot find any place to register that complaint except here. I have received a series of harcopy mailings between perhaps september 2013 and current (mar 2014). They suggest i call a local jeep dealer to schedule a repair. Each time i call the service department of the local jeep dealer, i get a different response, such as "we only have enough parts to repair vehicles on the east coast first. We will eventually call you when we have parts available to repair yours in colorado" the next time, the dealer said they still don't have parts, and that i must just keep calling back every week or so to see when they arrive. The third time i called they assured me that jeep will call me as soon as they are available. The fourth time the local dealer said they had no mechanism to contact me when parts become available, and the burden was indeed on me to keep calling. What a stupid system. My daughter also has a jeep (a 2003 gcherokee). She has undergone similar hassles with parts not being available for more than a year for a recall. Each time she calls it is a different story. I don't know what the nhtsa believes is a "reasonable time". But it seems stupid to keep mailing me hardcopy recall notices if jeep doesn't have the parts or ability to make the repair. And when i call jeep, they should have a true and consistent story about what i need to do to get the repair completed. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GOLDEN, CO |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |