| Issue ID | 1184915 |
| Internal NHTSA # | 10717485 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2013 |
| File date | 20/05/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | May 20, 2015 chrysler customer assistance p. O. Box 21-8007 auburn hills, mi 48321-8007 attn: customer complaints re: recall notice #p61/nhtsa 14v-631 jeep wrangler unlimited vin [xxx] customer service gentlemen: evidently a service appointment means very little to you. Back in december last year, you sent me two recall notices concerning the heated mirrors on jeep wranglers. At the time, i removed the fuse from position m35 to disable this feature per the notices, and waited for the letter announcing that parts were available to correct the condition. That letter came sometime in march and i called the number to schedule an appointment sometime in mid-april and was scheduled for repairs on 5/20/15 at 7:00am. I specifically told the girl making the appointment that i did not have a ride and would have to wait on my vehicle. She told me that would not be a problem if i got there on time and they could move it through pretty quickly. Yesterday (5/19/15) a recorded message was left on my voice mail reminding of the appointment today. So far so good. This morning is where the inconvenience occurred. After arriving at the dealer at 7:00am, i was informed that they were running behind and still had 11 vehicles left over from yesterday. They said they could probably get to mine late this afternoon, or possibly tomorrow morning. Since this jeep is my only vehicle, that is virtually an impossibility for me. I had already rearranged my schedule to be there this morning. Now i still have the same problem with no resolution. Needless to say, i view this as very poor customer service at least at the dealer level and i'm not happy about it. [xxx] cc: benchmark chrysler jeep dodge nhtsa |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOOVER, AL |
| VIN pattern | 1C4BJWDG6DLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |