Issue ID | 1595117 |
Internal NHTSA # | 11246121 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | WRANGLER |
Model Year | 2010 |
File date | 18/08/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Takata recall. On sunday august 18th 2019 at 4:30 pm a phone call was placed to brooklyn chrysler/jeep at 718 713 3000 to confirm an appointment for an airbag recall made through the national hotline. Upon contacting the service department, i was told that the national recall center did not appropriately schedule the airbag repair, and made my appointment for an "oil change." i was also told that scheduling errors are frequent from your office and that they do not currently have replacement air bag parts in stock. I was told that chrysler only sends out "two or three" airbag recall parts at a time and that they are given out on a first come, first served basis. She stated there is no current procedure for assigning service to a particular customer at a particular time, and that i should try back every few weeks. This haphazard handling, if true, begs the question of why your office would spend as much time as it does sending out mailings for any fix, yet so little effort to streamline the administrative end to be more effective. I will continue to try to made this "potentially deadly" repair, but someone can coordinate better with the dealership. |
Vehicle Mileage at Failure | 104000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BROOKLYN, NY |
VIN pattern | 1J4GA2D12ALXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/05/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |