| Issue ID | 1311655 |
| Internal NHTSA # | 10898096 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | WRANGLER |
| Model Year | 2009 |
| File date | 23/08/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Vehicle not being repaired in a reasonable manner: received recall notice s43 and s33. I called sunland park dodge, el paso, tx for service. Was informed that parts not available and to call back in approximately 3 weeks. I called approximately 4 weeks later to same facility and was transferred to service department. A representative informed me that one of the recalled parts was not available. I asked if i could order the part and schedule a service appointment. Request was denied. The representative proceeded to try and have me call the national dodge parts dept to inquire when the part would be in. I told him that i would not be willing to spend my personal time (an expense) chasing down a part that he should be able to order. I then asked if he would make that call and get that information to me. He refused to help me and was attempting to end the call. Then i asked to speak with his manger. Around 20 minutes later someone who was not his manager proceeded to give false information saying that they could replace one of the parts and |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EL PASO, TX |
| VIN pattern | 1J4GA69139LXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |