| Issue ID | 1568289 |
| Internal NHTSA # | 11210558 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | RENEGADE |
| Model Year | 2017 |
| File date | 15/01/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | We bought a 2017 jeep renegade in september 2017. Our renegade has a very hard shift problem and makes a loud clunk sound around the 25-30mph range... It hits so hard that it feels like someone hit you in the back of the car while driving. We had our car serviced 3 times at the dealership for this problem and it still continues. When we went back for the 3rd time on may 24th, the service advisor told us that it wasn't throwing any codes so they didn't know what to do to fix it. He also informed us that this was a big problem with the renegades and all they could do was to flash a software update even though he knows it will not fix the problem. Another tech said "is your car still under warranty?" we said yes, it only has 32,000 miles on it. He said to the other tech, we should just put a whole new transmission in the thing. The other tech said, if we do that, it will just be putting the same kind of transmission back in it (9 speed transmission) which would eventually have the same problem. We were told that most people just want to try to trade the car in for something else. The service tech advised us to talk with a sales person. So while talking with the sales person, she tried to get us into a certified used car. We bought a new car for a reason, to not end up with some else's problems with a used car. Then we ask to speak to the manager. He told us that any car he put us in would just have the same transmission and possibly the same problems. The manager actually told us that we would just be better off trading it in at another dealership. We went to the subaru dealership to speak with them about trading it in and they only wanted to offer us a trade in value of $10,000 when we still owe $15,000. It just doesn't seem fair that no one at the jeep dealership is willing to help its customers when they clearly know they have sold many customers faulty vehicles. |
| Vehicle Mileage at Failure | 26000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MAYSVILLE, GA |
| VIN pattern | ZACCJABBXHPXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |