| Issue ID | 1468575 |
| Internal NHTSA # | 11096944 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | PATRIOT |
| Model Year | 2016 |
| File date | 02/05/18 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Rear tire area makes a grinding sound, auto shop explained that it was the control arm and suspension (rear cradle assembly) was broken at weld connection to the frame. Spoke to another auto shop about repairs, told i was mistaken, part should not break. Contacted warranty tech/edge warranties regarding issue, told to take to dealership. Dealership calls back same day and said that it broke because it had been pulled wrong... I asked what that meant, dealership said that it had been towed wrong. I told him that we had purchased new from the lot and had never been towed. Representative said he would look further into issue after telling me that i needed to contact my insurance. Next day, representative of dealership calls (breeden dodge) and tells me that once they took the wheel off and examined further, that the "pulled wrong theory" was out the door, that it basically just broke, and that it should not have. I again told him that from each professional i spoken with that it was more than likely a manufacturer defect/error. He said he would contact chrysler to see if they would stand behind issue. I dropped the vehicle off on a wednesday, the following wednesday, the representative calls back saying that chrysler will not stand behind, but that i needed to contact insurance company. I told him that i had an extended warranty through warranty tech/edge warranties (chrysler calls it one thing and dealership calls it another). The representative acted like the extended warranty was an issue, each time i mentioned it, but said he would contact them. He called back a couple of hours later and said that the warranty would not cover because it is part of the frame. He then insisted that i contact my insurance company. I told him i would contact both chrysler and warranty tech. I contacted chrysler and almost got it approved as he had only contacted them the day prior. |
| Vehicle Mileage at Failure | 36000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALMA, AR |
| VIN pattern | 1C4NJPBB8GDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |