| Issue ID | 1501120 |
| Internal NHTSA # | 11132309 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | PATRIOT |
| Model Year | 2014 |
| File date | 31/07/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Both the driver and passenger side active head restraints (ahr) were triggered in july 2018 without my car suffering an impact. In both cases, the car was parked like usual at my house overnight and i found the headrests triggered in the morning. I have not been involved in any accidents, there is no impact damage, and the car was not in motion when they triggered. I was unable to reset them per the manual, so i brought it to my jeep dealership on august 8th and my service rep said he had absolutely no idea what was wrong. He later called to quote me about $1,400 to replace both headrests and he told me i would probably want to skip replacing them; to keep them as-is to avoid the costs. At no time was it explained to me that this was a safety feature with a broken piece. When i searched online for replacement headrests, i was able to learn that this is a safety feature that malfunctioned and has affected other drivers. This malfunction poses a risk to drivers if it happens while the car is in motion (i was lucky). A small piece in the headrest is also breaking, preventing the restraints from being reset and costing owners the high price of replacing the headrests. I, like many, am no longer covered under warranty for this large cost, which should be covered by jeep given its seriousness and frequency. This is a safety concern that needs to be addressed. My biggest concern is that my jeep dealership actually suggested that i keep my headrests as they are, allowing me to continue driving with this safety restraint activated, which can do more harm should i be in an accident. They also failed to explain or properly educate me about the ahr's and the reason they could not be reset. Their omission of these facts coupled with the safety concerns regarding this safety feature malfunction can put other drivers at risk. |
| Vehicle Mileage at Failure | 66000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MORONGO VALLEY, CA |
| VIN pattern | 1C4NJPBA6EDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |