| Issue ID | 1303218 |
| Internal NHTSA # | 10889249 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | PATRIOT |
| Model Year | 2008 |
| File date | 13/07/16 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | During a repair for another issue, i was informed by the dealership that the front cross member was severely rusted and the vehicle was unsafe to drive. They informed me that the warranty for that same part in the 2007 model of that same car was extended. They informed me that if i used a 2008, the part cost would be over $600 and carry a warranty, if i used the 2007 part, which is compatible with the 2008, the part would cost under $75. 00 but carry no warranty. I called chrysler customer service and they advised that that information was true and they would not reimburse me for my expense. They indicated they would set up case #29675811 and inform me of any future actions/recalls for that part. I simultaneously sent a letter to "chrysler customer care" and yesterday received a telephone call confirming their denial. Now, how dumb is that? They extend a warranty and replace a defective part for the same model car, one year older, and that part renders the vehicle "unsafe to drive"? The fact that the part rusted so badly in the first place is serious cause for concern. They have refused to reimburse the $465. 73 i paid to replace their defective part. |
| Vehicle Mileage at Failure | 89609 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CADILLAC, MI |
| VIN pattern | 1J8FT28098DXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |