| Issue ID | 1643885 |
| Internal NHTSA # | 11308823 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2019 |
| File date | 22/01/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Hello. I have found many issues with my uconnect system and what appears to have been compromised (hacked). I have reported this to jeep and the sirius/cm system. 1 occasion my sos/assist feature was deactivated while i was in the car. Another time light changed from red to green on another occasion without touching it. 2 system was reset and showing phones being connected that had been totally removed from uconnect system. 3 on more then one occasion my uconnect links/apps were not loaded... Totally disappeared after being there and car was on for more then an hour. 4 settings button/ option to adjust important information sometimes not on screen. 5 map navigation giving misdirection and had me driving in circles back to my starting point. 6 screen freezing and not allowing me to disconnect phone/change screens... Also had issues where my screens would jump from one thing to the next without touching anything. Do not know if my uconnect was accessed during the time period my phone was hacked into and i hooked it up through carplay or if a "lock link " was used. I've done my research because i thought all these were odd and it is not uncommon for "low lifes" to get into these computer systems. I have been working with phone company, jeep fca case management, apple on the issues of my hacked phone and uconnect system. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WORTHINGTON, OH |
| VIN pattern | 1C4RJFAG7KCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |