| Issue ID | 1523098 |
| Internal NHTSA # | 11162285 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2018 |
| File date | 19/11/18 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2018 jeep grand cherokee limited in september 2018. With barely 1,400 miles on it, the brakes failed when i was in bumper to bumper traffic for two straight hours on 287 in rockland county, ny. I had my foot on the brake as the road was closed due to a truck fire. Suddenly the brake completely depressed to the floor and the car rolled into a mac truck. I had front end damage in the amount of $1,100, which i paid for myself; and, no one was injured, thank god. Jeep would not even give me permission to rent a car in the interim. I called over 25 times and couldn't get past first line customer service. The engineer came and did a very quick inspection of this car. He claims that he didn't find anything wrong with it; but, i know what happened. The car was towed to and from the service shop as i am petrified to drive it. I paid over $40,000 cash for this vehicle upfront. I got nowhere with jeep corporate. I even tried to write to the president of jeep; but, did not receive an answer. The dealership won't assist me either. I have read about similar issues on the internet with the cherokee, the compass and the grand cherokee. After a month, jeep corporate sent me a form letter stating that there is nothing wrong with the vehicle, they can't duplicate the problem; and, i should take it up with my insurance company, which i didn't do as this was not my fault. The form letter has no name, address, phone number, nor email address. As a result, i am stuck with this unsafe vehicle, as i can't afford to trade it in and lose thousand of dollars. |
| Vehicle Mileage at Failure | 1400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TOWACO, NJ |
| VIN pattern | 1C4RJFBG6JCXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 1 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |