| Issue ID | 1453703 |
| Internal NHTSA # | 11079465 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 12/02/18 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Bought my 2017 jeep grand cherokee trailhawk used with 10,600 miles on it. Gas issues from the get go: when getting gas, the gas pump shuts off ever few seconds like the gas tank is full only allowing a few cents worth of gas to actually go in the vehicle. I have been to multiple gas stations and the same issue occurs at all of them, tried turning the nozzle to different angles and almost holding it all the way out of and in the tank, it does not matter though. Air suspension: after owning the jeep for 3 months, one monday morning when i turned it on to go to work a message popped up saying "service air suspension system immediately", mileage was at 14,990. I turned the vehicle off and one two more times before driving it, drove to work and restarted it after i parked, each time the same message came on immediately. I called the closest jeep dealership, they said it was ok to drive and could not see the jeep until the following monday. Dropped the jeep off, their system said the module was bad, they replaced it, this did not work. They contacted chrysler, no fix has occured, multiple attempts but nothing has worked. 3. 5 weeks and still counting without my jeep. The jeep garage said they do not know how much longer bc they do not know the solution and are waiting on jeep engineers to tell them what to try next. Sounds like the engineers are just trying experiments to see what will work. When waiting on the module to come in the first week i asked if i could drive it until the piece came and was told it was not safe to drive. Very unpleased. |
| Vehicle Mileage at Failure | 14990 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALUM BRIDGE, WV |
| VIN pattern | 1C4RJFLG3HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |