| Issue ID | 1410925 |
| Internal NHTSA # | 11030458 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 01/08/17 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | The vehicle would not back up with my boat attached, has a rear stop feature that was engaging, went to my system setup screen to defeat the feature, it would not let me, i would remove the check and it would come right back on. The dealer knew there was a reflash for this condition, but it was a yellow arrow, so they were not allowed to fix it unless i complained about that particular system, he said fca had recently said no more reflashs that were not a red bolt unless customer complained about a component issue the reflash could fix. This dealer tom whiteside (740-869-2296) said there were more reflashs, but could not do. Said they encourage them to do all in the past, even promoted it as a way to sell him a hand held computer. Do i sue chrysler or the dealer when they both know and won't be pre-emptive? I would not know this didn't work till i needed it to work. |
| Vehicle Mileage at Failure | 9615 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENFIELD, OH |
| VIN pattern | 1C4RJFBG4HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 3 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |