| Issue ID | 1651560 |
| Internal NHTSA # | 11317527 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 02/01/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | About a year ago i was no longer able to put gas in my car unless i inverted the handle of the pump. I finally took it to dodge to get it fixed. I had a previous dodge vehicle that had a similar issue with the filler neck and it was fixed on a recall. I was expecting this to be the same, but the dealer told me it was a bad gas tank and needed replacing for several thousand dollars. They replaced the gas tank and it did not fix the problem! Now they are saying chrysler is blaming the gas pumps, and they have no solution to the problem, after charging me for a new gas tank! They need to determine the cause of this problem with their design, and fix it via recall, and reimburse me for unnecessary repairs which did not fix the problem. I have been advised that many cars are coming in with this problem including durangos. I also have a 2020 jeep i just bought and that vehicle has had this same issue a few times. |
| Vehicle Mileage at Failure | 65000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BUCKEYE, AZ |
| VIN pattern | 1C4RJEBG1HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |