| Issue ID | 1422670 |
| Internal NHTSA # | 11044382 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 04/09/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Bought a brand new 2017 jeep grand cherokee altitude 4x4. From route 1 jeep in lawrenceville. Immediately experienced ticking from the engine, faulty computer equipment, and faulty fuel proposition. The sound was duplicated and i was told service would need my car indefinelty until the diagnosis was indentifief and a repair was determined. Also experience pre-mature stopping at fuel pumps. Meaning the pump will shut off as if the tank is filled when it's not, having to manipulate the gas pump nozzle until it allows me to fill. Also experience internitant issues with the speedo and its display. Some times the display doesn't work at all. Keep customer service has been nothing but an obstacle to getting this resolved. And every dealer we go to is "overwhelmed and understaffed" by their own admission. Literally 5 different dealerships in a 50 mile radius gave us the same feedback. I'm am beyond frustrated , hurt , and disgusted after spending 40k+ on my 1st brand new suv. Was hopeful and wanted to purchase american , but are we really buying american when the parts and car itself are being manufactured in mexico?? |
| Vehicle Mileage at Failure | 7 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAMILTON, NJ |
| VIN pattern | 1C4RJFAG3HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |