| Issue ID | 1628024 |
| Internal NHTSA # | 11289994 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 22/11/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | When driving on the freeway and regular street, and going uphill, my jeep's engine will stop running, the "d" on the dashboard blinks and the center of the dashboard says "shift to park". To get the jeep's engine to start up again, i have to put it in park and restart it. Being that the jeep does not run when this happens i am often stuck on the freeway or in the middle of traffic and can not pull over. This is extremely dangerous and i have come close to multiple accidents. The jeep does not always start again. It will stutter and shut off multiple times. This has been happening for months. Dealership can not find any codes. They put a data recorder in the vehicle, the jeep's engine shut down the same day i picked it up. When this happened i pressed the recorder button. It shut down multiple times in traffic with the recorder in and i pressed the button to record as directed. When i brought the jeep back into the bob baker dealership, they said the data recorder said everything was normal. The jeep shutting down while in motion and not turning back on, is not normal and is dangerous. I have been without my jeep for 2 months with no solution in sight. This is a major safety problem that i have been fighting to get fixed with no resolution. I have been working with fca and they are not returning my calls and have no solutions. I am so disappointed and wish i never bought this jeep. I have lost all confidence in this vehicle. I captured the problem happening on video and no one can explain what is happening nor fix it. This has been happening since august 2019. The last time it happened was the day i picked it up with the data recorder in it on november 22, 2019 |
| Vehicle Mileage at Failure | 68909 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN MARCOS, CA |
| VIN pattern | 1C4RJFBG2HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |