| Issue ID | 1403334 |
| Internal NHTSA # | 11019825 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 01/06/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The vehicle memory system is not working at all, we bought in 12/2016 and somewhere in 6/2017 it stopped working, if you know anything about cars the memory system controls many aspects of the vehicle that do not have anything to do with the seat, steering wheel, miorror's, and rds, it also controls engine functions and safety systems, air bags, seatbelts, brakes., why the vehicle learns your driving habits and when you use different settings for different drivers, now it has control over your vehicle and driving habits or another drivers habits. (i had a 15 overland that wouldn't sync the remotes to the memory settings after multiple atemts, i also have a 14 ram limited that works just fine.) so this is an ongoing issue for the grandelay cherokee lineup. Per say the system be lives it is working but hasn't moved your seat or thinks your seat is in an alternative position and you get in to an accident, and the safety system over or under reacts to protect its ocupants due to system errors, equipment malfunctioning, and vehicle coponents not communicating properly. This could end in a catastrophe and potentially injuries, death, and destruction of private property. Shortly after i bought the summit i was at the dealership with my ram (regarding survice), a elderly gentleman brought his 17 gc into the service depth complain about the memory system not operating, i didn't think anything about it "but this old man can't keep up with technology and just needed assistance" i have also spoken to multiple gc owners at gas station's, parking lots, and random shops and almost every 2017 starts malfunctioning after about 1 to 6 months and does not fix/default on its own, i had rds issues on my 14 gc remedy hold both volume and tuner at the same time to reset the system, this didn't helpmy 17, i have a a point mentioned to have it looked at by the dealership. |
| Vehicle Mileage at Failure | 5500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELGIN, SC |
| VIN pattern | 1C4RJFJT9HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |