| Issue ID | 1658065 |
| Internal NHTSA # | 11322323 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2017 |
| File date | 05/04/20 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | My suv is stationary in city street. I put the ignition in accessories and i start to clean with a dry cloth the passenger seat and pass a cloth for the head of seat, is activate the head restraint. My suv never have a crash. I go in 23 april 2020 to autocentro service center dodge, jeep and chrysler in caguas, puerto rico and explain my situation and then tell me i have to paid the parts (active head restraint) and the cost is $994. 00 and labor is $140. 00 because the warranty of my suv is expire. I refuse to paid that because i think is defect of manufacture because my suv i don't have any crash. Please let me know how this situation can be resolved. Thanks |
| Vehicle Mileage at Failure | 34965 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CAGUAS, PR |
| VIN pattern | 1C4RJEBG3HCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |