| Issue ID | 1465731 |
| Internal NHTSA # | 11092473 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2016 |
| File date | 09/03/18 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | My name is [xxx] and i recently (03/09/2018) purchased a 2016 jeep grand cherokee (vin# [xxx]). The following day my tpms sensor lights came. I didn't think much of it, tried putting air in my tires but it didn't work. I took my car in to service the problem on 04/30/2018. After i dropped off my car i was told to wait for a phone call. When i got the call my service advisor [xxx], who was very nice and helpful told me all 4 of my sensors were missing and there's a strong possibility the previous owner also swapped out the tires as well. I purchased my jeep with 8,000 miles, a lease return carrying a cpo stamp of approval. I was told there's nothing that can be done. I'd have to pay everything out of pocket. I didn't even get floor mats on the day of purchase i actually received them a month later. How does this happen? If my vehicle is a cpo doesn't is mean it past a multitude of tests? How is something so obvious missed? I'd appreciate some help in rectifying this problem, i spoke with the supervisor in charge of service and he never got back to me, unfortunately. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRONX, NY |
| VIN pattern | 1C4RJFBG1GCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |