| Issue ID | 1498667 |
| Internal NHTSA # | 11130253 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2016 |
| File date | 03/09/18 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Was driving up an entrance ramp to get on a busy highway and all of a sudden the car made a revving sound and a pop. Wasn't sure what happened so tried to go and car would not go over 15mph. We put the hazard lights on and move it off to the side. When we stepped out of the vehicle there was a weird smell and fluid was leaking out of the bottom. We had to drive 15mph to get home because it would not go out of first gear. Towed the car to the dealership to be checked out. Took the dealership four days to look at it and comes back and says it needs a new transmission we will pay $2 grand and you will need to pay $4 grand. I have only had this vehicle for two years and it is only 7,000 miles over warranty. They never contacted fiat/chrysler so we had to call them. We currently have a case with them but they are trying everything to get out of owning up to having a transmission problem. It has been at the dealership for two weeks and we were never given a loaner car. If this would have happened after we were already on the freeway we could have been slammed into from behind. It could have been a major wreck with injuries. All fiat/chrysler is worried about is our oil change records because we do it ourselves instead of paying them to do it. Oil changes have absolutely nothing to do with the transmission going out. There was no warning or anything. |
| Vehicle Mileage at Failure | 67000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CINCINNATI, OH |
| VIN pattern | 1C4RJFAG4GCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |