| Issue ID | 1325518 |
| Internal NHTSA # | 10915395 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2016 |
| File date | 18/07/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Safety concern: the issue with the 2016 jeep grand cherokee i leased is that it slips out of drive and into neutral while the car is in motion! This happens on its own, without my touching the gear shift. When it slips into neutral, the gear shift says its still in drive. Three times i have taken my car in to be serviced for this problem to the dealer ship i leased it from and each time they have told me that their diagnostic test shows that there is nothing wrong with it, yet it continues slipping out of drive and into neutral. I most recently took the car to a different jeep dealership and they are telling me the same thing. I have called fiat chrysler corporation and spoken with gina lewis from their "jeep resolution team" and they are not interested in fixing or getting the car off the road. They only tell me that because their diagnostic tests don't show that there is a problem, it is undocumented, therefore i should pick up the car and drive it. I understand the lemon laws and that problems need to be documented but this is potentially a life threatening safety issue and i am not willing to drive the car and wait for something terrible to happen before they acknowledge that there is a major transmission issue. At this point i am profoundly frustrated with the unwillingness of the dealer ships and fiat chrysler corporation to do something about this dangerous car. It should also be noted that there was a recall for shift interlock solenoid in the beginning of 2016. I am terrified to drive my car and truly fear for myself and others until this car is taken back by chrysler. |
| Vehicle Mileage at Failure | 2148 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CULVER CITY, CA |
| VIN pattern | 1C4RJECG9GCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |