| Issue ID | 1304897 |
| Internal NHTSA # | 10892656 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2016 |
| File date | 30/07/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | We purchased a 2016 jeep grand cherokee on july 25th at crown chrysler of dublin, ohio. During the test drive, the car failed to push start. After it started the salesperson advised he'd have it looked at, diagnosed, and fixed before purchase. Two days later the check engine light began appearing. After 3 cycles of starting and stopping the vehicle the light did not go off. I stopped into the dealership on saturday morning and after waiting for 47 minutes the service manager was able to plug in a computer and determine there was an emissions leak. The earliest appt was the following friday. On sunday, after filling the tank with gas, it failed to push start after 11 attempts which indicates that the salesperson failed to have it looked at, diagnosed, and fixed as promised prior to the sale. I was given a loaner on monday and found this website, plugged in the vin and noticed there was a recall (s28) for it! I advised the dealer to have it fixed. The dealer stated "your vehicle wasn't made within the time frame for that recall so it isn't necessary" i called chrysler cust service and they advised that it most certainly was and is mandated to be repaired. This entire situation is unsettling to say the least. We've had this vehicle for less than 10 days and there is little faith in the performance of this brand new vehicle and zero trust that the dealership will do the needful in diagnosing, fixing, and at the very least completing a mandated recall (s28) i fear that this vehicle is a lemon. Especially after reading the horror stories regarding transmissions, gear issues, and unresolved issues from other complaints. I will post an update when we are to be picking up the vehicle but for now we are not satisfied with the vehicle or crown dealership of dublin, ohio. |
| Vehicle Mileage at Failure | 350 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WESTERVILLE, OH |
| VIN pattern | 1C4RJFCG4GCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |