| Issue ID | 1185839 |
| Internal NHTSA # | 10721172 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2015 |
| File date | 27/04/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I took my 2015 jeep cherokee latitude in for a recall software update to protect durability of the 9 speed automatic transmission. Driving home the vehicle was at 5500 rpms at 50 mph. I took it back to the service dealership and was advised there was a transmission code and as they had no transmission tech i'd have to get it to a jeep dealer 30 miles away. The servicing dealership put this on me to do. They did not mention any safety risk of driving its there until i expressed concern. They then had me take it home and call roadside assistance. A month later it is 35 miles away sitting at a jeep dealer waiting for a new transmission. The vehicle has 3600 miles on it. Communication and customer service has been poor. I've requested twice direct e mail communication with my case manager to track exchanges but have been ignored beyond phone communication. |
| Vehicle Mileage at Failure | 3600 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GRANTS PASS, OR |
| VIN pattern | 1C4PJMCS6FWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |