| Issue ID | 1339711 |
| Internal NHTSA # | 10933901 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 01/12/15 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | I see double light sources out my front windshield. This occurs both in the daytime and intensifies at night. This effect is called ghosting and originally i thought my eyesight was going bad so i went to an eye specialist where they said my vision is near perfect. This double light effect goes away in other vehicles such as the wrangler, most likely has something to do with the windshield thickness and angle. This double light is extremely distracting at night and dangerous, also this creates headaches and driver fatigue due to trying to always focus on objects. Jeep customer care said that my windshield is out of its 1 year warranty period, however i've had this issue for awhile now, even most likely within the 1 year period. To test if a windshield replacement would fix the ghosting issue, i sat in a brand new 2016 grand cherokee on a dealer lot and it has the exact same ghosting issue. The ghosting problem is a safety concern and should be investigated, or at least driven to have some mitigation to protect the safety of drivers/passengers. Technologies exist that can eliminate the ghosting effects and also changing the glass thickness/material can eliminate this issue. Jeep customer care has not expressed interest in having chrysler assess the problem or even look into it. Chrysler customer care said engineers do not make service visits to dealerships to investigate issues. |
| Vehicle Mileage at Failure | 10500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROCHESTER HILLS, MI |
| VIN pattern | 1C4RJFBG0ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |