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2014 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1695613
Internal NHTSA #	11363048
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2014
File date	23/09/20
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if i got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is. I had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not led to believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that i didn't kill anyone or myself. Customer care has been a joke. They told me that i can request call backs but it will never happen. I have a right to know what the investigation showed on my car. My car accelerated on its own! I cannot get any response from the chrysler / jeep on the investigation of the little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted suv's. They get away with lying and being unobtainable. I have additional pictures if you need to see them
Vehicle Mileage at Failure	101000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MARGATE, FL
VIN pattern	1C4RJEAG4ECXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	3
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3GNFK123376265946 WAUZZZFY3P2145981 3D7HA18N42G199175 SALAG25426A371325 1TK602836VM018406 YV1UZ68ACJ1123923 JTMWFREV3D5000326 5N1BT3AB4RC717512 WAUZZZ8P8BA047418 MCANJPBB8KFA44577 3C4PDCBB1KT737765 1G6CD4788G4348722

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2014 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2014 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?