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2014 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1354572
Internal NHTSA #	10953528
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2014
File date	04/08/14
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	Sudden unintended acceleration "sua" occurs at a complete stop with brake applied. First time 08/14 as i pulled into a forward facing curb-i had just come to a complete stop and was about to put the car in park when the engine loudly surged. I was astonished and got the car into neutral;the surging stopped. The car was new and i could not believe this happened-i was dumbfounded. The second time the "sua" happened was 01/26/15 -i came to a complete stop at traffic light behind several cars. As i came to a stop with my foot on the brake the car's engine surged violently and the car tried to move forward. My husband was a passenger in the car and witnessed my foot was on the brake. I immediately moved the gear shift to neutral and surging stopped. I relayed this incident to jeep service rep by email who said he never heard of this. The third time of "sua" was 6/25/15; i was first car at traffic light. I came to complete stop with foot applied to brake when the engine surged, the car squealed and jumped about 3-4 feet into the intersection; i got the gear into neutral and the surging subsided. Took the car to jeep dealer who tried to duplicate the situation over a period of 14 days without success. I also contacted chrysler corp. Who opened and then dropped a case. Fourth time on 12/03/16-i was 3rd car at a traffic light and, again, came to complete stop with foot on the brake when the engine surged violently and rammed the car in front of me damaging my car and his. In this instance i was unable to get the car to neutral in time. Chrysler corp was contacted, they investigated by retrieving info from edr and concluded "we are not led to believe this is a manufacturing responsibility and ... Decline any assistance with this incident." our written requests for the data results have been ignored. Jeep service will not issue us a repair order-the car is unsafe!
Vehicle Mileage at Failure	900
Number of Occurences	1
Source of the issue	PORTABLE SAFETY COMPLAINT FORM (PDF)
City and State	SAN RAFAEL, CA
VIN pattern	1C4RJFBGXECXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	4WD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GYS9BKL5TR369996 SALEJ7EU1S2442146 JA4J4TA80NZ605390 1FTFW1E89MFB47966 3TMLB5JN2TM219333 2B3CJ5DT9AH212342 SALLSAA238A149883 1J4BA3H12AL201199 MHFDX8FS1T0156707 LVUGTB226SDH71992 6G1EP42H29L191889 JTDAAAAA5PA009070

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2014 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2014 Jeep GRAND CHEROKEE Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?