| Issue ID | 1678602 |
| Internal NHTSA # | 11342368 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 25/07/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On 7. 25. 20 my husband and i were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, i'm surprised the damn thing even starts and runs. Now i feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous, i paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dt consumer stated husband sustained neck/shoulder pain for a few days but is fine now. *jb |
| Vehicle Mileage at Failure | 133788 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLTON, SD |
| VIN pattern | 1C4RJFBG8ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 80 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |